Terms and Conditions

Terms and Conditions for Engagement of the Services of Pet Angels Ltd®

In effect from 1 April 2026


1. General

1.1. Below are the Terms of Engagement for PetAngels Ltd® Services. They represent the terms by which we will undertake work.

1.2. The engagement of PetAngels Ltd® for any of its services, constitutes acceptance of the terms and conditions set out in this agreement.


2. Terms of Agreement

2.1. This agreement will come into effect on the date specified and will continue until it is terminated in accordance with the agreement.

2.2. The Client agrees with either during the terms of the agreement or subsequent not to enter into any agreement, arrangement or undertaking with any contractor or representative in relation to any service offered by PetAngels Ltd® without the written consent of PetAngels Ltd®.


3. Charges and Payment

3.1. All prices and charges are expressed in New Zealand Dollars and are GST inclusive. Our standard visit is currently $31.50. Dog walking rates vary dependent on walk durations, dog size, and other requirements. By nature, dog walks/feeds require individual quotes

3.2 Bookings made for services that fall on a public holiday or day mentioned will incur a $14.50 statutory charge (on standard visits). This includes the New Years Day; the day after New Years Day; Waitangi Day; Good Friday; Easter Sunday; Easter Monday; Anzac Day; Queens Birthday; Labour Day, Christmas Day; Boxing Day and any relevant regional holidays, such as Wellington Anniversary Day. A surcharge ($14.50) will apply on the day before Christmas and New Years day.

3.3. Contract prices or rates for services quoted shall remain valid for 28 days only unless withdrawn or amended earlier.

3.4. The Client shall pay to PetAngels Ltd® for all services performed in accordance with services to be provided as per clause 4.1 of this agreement.

3.5. In this agreement, services means the work to be performed by PetAngels Ltd® as described in clause 4.1 of this agreement.

3.6. The Client will be required to pay for the required service prior to commencement of the assignment or as arranged. All disbursements or expenses associated with the provision of the services are the primary responsibility of the Client.

3.7. Where exceptional work or non-standard skills or experience are involved (such as the care of, aviaries, fish tanks, lifestyle farms, pet medication), pricing will be quoted and agreed with the Client prior to commencement of such assignment.

3.8 Special rates may apply (at the discretion of PetAngels) where more than normal pet care responsibilities are required. Pricing will be quoted and agreed with the Client prior to the commencement of such assignment.

3.9. Time is of the essence in respect of payment.

3.10. PetAngels Ltd® reserves the right, at our sole discretion, to undertake independent credit enquiries in respect of all Clients.

3.11. Terms of Payment are 5 working days after completion of service.

3.12. For long-term (more than 5 days) or repeat services an invoice will be generated, 50% will be payable upon invoice receipt.

3.13. Payment should be made without deduction by way of set-off, counterclaim or otherwise.

3.14. For non-payment of an invoice by the due date, PetAngels Ltd® reserves the right to withdraw from its service contract.

3.15. Where invoices for goods or services remain unpaid for more that 7 days after due:

(a). PetAngels may charge 15% per annum on outstanding balances;

(b). without relieving the Client of the obligation to pay, PetAngels Ltd® may revoke the services granted to the Client under this agreement until full payment is made;

(c). without extinguishing Client liability, PetAngels may in its discretion cancel the contract without penalty.

3.16. In the event of default on payment, the Client shall be liable for PetAngels Ltd® costs and expenses (including legal costs on a solicitor/Client basis and any debt collection costs) of recovering payment.

CANCELLED BOOKINGS

3.17. Any cancellations or changes to bookings, then a cancellation fee of 15% of the total invoice will be incurred, (minimum cancellation fee is $35), unless the service is rescheduled for another time (see exception periods below)

3.18. All bookings cancelled with less than 48 hours notice will incur a cancellation fee of $35. Failure to contact PetAngels Ltd® within 24 hours of commencement of a service, will mean the Client is liable for the full fee and any payment made will not be refundable (minimum fee $30).

3.19 Statutory Date bookings (excluding Christmas / New Year bookings, see below) All services cancelled and advised for a statutory date (within 1 week) will occur a $35 cancellation fee (outside of 48/24 hour period)

3.20. IMPORTANT Christmas / New Year bookings Given the high demand for our service in the Christmas / New Year period, any booking cancelled between Dec 10 and Jan 15, will occur a $35 cancellation fee plus 10% of invoice (exclusive of conditions not addressed in above clauses). Please ensure you are confident of your booking and our required service/s, through this period.

3.21. If a service has had to be cancelled by PetAngels due to weather or other circumstances beyond its control, then the service fee will be refunded in full, unless the service can be rescheduled for another time. PetAngels is not liable for failure to perform its obligations under the agreement if such failure is as a result of Acts of God.

3.22. If payment is not made in accordance with the terms and conditions of this agreement, then PetAngels Ltd® reserves the right to withdraw the service(s) immediately.

3.23. Further, in the event any default under this agreement, PetAngels Ltd® reserves the right to withdraw from the contract; in which case, PetAngels Ltd® will no longer be bound by the terms and conditions contained within the contract.

3.24 Any residual credit (if any) from a cancellation if requested to be retained by Pet Angels must be used within 4 months of original invoice date, otherwise the credit is voided.


4. Services

4.1. PetAngels Ltd® agrees to provide to the Client the services specified in this customer booking form.

4.2. Services provided will be carried out in accordance with the requirements of the Client (subject to clauses 3.6 and 3.7), identified each time the service is booked, or varied from time to time by arrangement.

4.3. PetAngels Ltd® agrees to provide one of its representatives to perform the agreed services or one of its associated company representatives.

4.4. If a representative is unable for any reason to complete or execute the services, then PetAngels Ltd® will provide a substitute representative to continue the service or one of its associated company representatives.

4.5. If the representative fails to commence or complete the services promptly and efficiently and as a result the Client incurs loss or damage then PetAngels shall be liable for such proportion of loss or damage as is attributable to the representatives failure. If the execution or completion of any service is not able to be carried out for reasons beyond the control of the representative or the Client requires additional work or the services to be varied, then the Client shall be charged that which is fair and reasonable for any additional expenses incurred by PetAngels Ltd® over and above the normal charges for the service.


5. Confidentiality and Restraint of Trade

5.1. All representatives are either employees or contractors to / of PetAngels Ltd®, or associated companies. The Client agrees not to employ or pay any of the representatives directly.

5.2. Neither party shall assign its rights under this agreement without the prior written consent of the other party.

5.3. PetAngels Ltd® retains ownership of all intellectual property and copyright in all its products and services, whether tangible or intangible.


6. Health and Safety

6.1. The Client agrees to be responsible for ensuring that the work environs of the PetAngels representatives are compliant with the requirements of the Health and Safety in Employment Act 1992.

6.2. The Client will indemnify PetAngels Ltd® for and against all liabilities arising out of or in connection with any loss, cost, damage or injury caused directly or indirectly by the performance of the PetAngels Ltd® obligations provided such loss, cost, damage or injury are not caused or contributed to by any act, default or negligence on the part of PetAngels Ltd® or their representatives. The indemnity should include and extend to all costs and expenses made upon PetAngels Ltd® for investigating or defending any claim.


7. Insurance

7.1. With permission of the Client, a PetAngels representative may wish to have the companionship of their partner or spouse during an assignment. The partner/spouse will have passed the vetting programme of PetAngels Ltd and is also fully covered by PetAngels Ltd® Public Liability Insurance.

7.2. The insurance taken out by PetAngels Ltd® only covers employees while they are working on an assignment from PetAngels Ltd® and for the duration and times of that assignment. Equally PetAngels Ltd® contractors insurance only covers them while they are working on an assignment for PetAngels Ltd® and for the duration and times of that assignment.

7.3. The responsibility of ensuring property, contents and any pets are adequately insured whilst PetAngels Ltd provides its services is the responsibility of the Client. The PetAngels representative will take the best of care, however we cannot accept liability to the Client for loss or damage to property or contents, unless held legally liable.

7.4. The Client acknowledges that even with the best of care, accidents and illness can occur with pets, and therefore release PetAngels Ltd® from liability should this occur whilst the pet is in a PetAngels Ltd® care.


8. Miscellaneous

8.1. The Client will provide all food and other supplies necessary for the full care of their pet. Any food, pet supplies or veterinary expenses incurred by the PetAngels representative during the course of the assignment must be reimbursed by the Client.

8.2 In the case of emergency veterinary care, the Client will reimburse PetAngels Ltd for a vet visit fee, this fee is at an hourly rate of $50 plus GST.

8.3 Initial Meeting between PetAngels and new customers are charged out at $25.00. This is to cover both time and travel component of visit. This fee is only needed for new customers and is not charged past initial visit unless the client has a new address / home for servicing, and an initial new visit is warranted.

8.4. PetAngels Ltd® is not responsible or will be held accountable for any and all alarm or security callouts as a result of entering clients premises. While all care and responsibility will be actioned, a resulting alarm activation, and or security firm callout will be at client expense.

8.5. Clients must ensure that the key provided to access property is a spare or copy.

Do not provide PetAngels with the only key that provides access to your property.

If you require PetAngels to pickup your key a charge of $30.00 will apply.

If you require PetAngels to drop off your key at conclusion of service a charge of $30 will apply.

In the majority of cases PetAngels will return your key as arranged, otherwise it will be returned to clients via standard mail, or via courier ($30.00 charge) at conclusion of service, or left onsite as arranged.

PetAngels will not be held responsible for keys placed or returned to clients outside of those returned via courier.

8.6 Timing of Services and Travel Efficiency

Clients are required to select either an **AM, PM, or Anytime** service window.

While we always aim to meet requested timeframes, **exact visit times cannot be guaranteed**. Service delivery may be affected by scheduling requirements, traffic conditions, and the needs of other clients on the same service route.

To ensure the business operates efficiently and remains cost-effective, visits are **planned and delivered based on the most efficient travel routes** for PetAngels and any associated companies. This may result in slight variations to expected visit times.

Due to ongoing fuel cost pressures and supply fluctuations, the business **reserves the right to optimise and adjust service routes and timing** in order to minimise travel distances and manage costs effectively.

Where a **fuel levy** is in place, this supports the increased cost of travel; however, we will continue to actively manage routing to **reduce unnecessary travel and minimise the impact on clients** wherever possible.

We appreciate your understanding that efficient route planning is essential to maintaining reliable service and fair pricing for all clients.


8.7. PetAngels Ltd® reserves the right to amend these Terms and Conditions of Engagement without notification to the Client.


9. Disputes

9.1. PetAngels Ltd® and the Client agree to take all reasonable steps to resolve by negotiation any dispute that may arise in connection with this agreement.

9.2. Any dispute that cannot be resolved by negotiation shall be referred to arbitration in accordance with the Arbitration Act 1996. The parties agree to pay their respective costs.


10. Waiver

10.1. No terms shall be considered waived by PetAngels Ltd® unless a waiver is in writing.

10.2. The failure to insist on the strict adherence of any term of this agreement or delay in exercising rights under this agreement shall not be considered a waiver by PetAngels Ltd® of any rights under this agreement.


11. Severability

11.1. If any terms are declared void, voidable, illegal or otherwise unenforceable, then the remaining provisions of this agreement will remain in force and effect, provided such void or unenforceable terms are not essential to the agreement.

11.2. The governing law of this agreement shall be the New Zealand law, and the New Zealand courts shall have exclusive jurisdiction.


12. Acceptance Procedure

12.1. By engaging PetAngels Ltd® you indicate your acceptance of the these terms and conditions.

If you have any questions or concerns about the terms of this agreement, please contact PetAngels Ltd® directly.

Privacy Policy

Privacy Policy
1. Privacy is Important to Us
PetAngels Ltd is committed to protecting your privacy, and we abide by New Zealand's Privacy Act. Personal information is provided by you to PetAngels Ltd to enable us to provide you and your pets with personalised pet care.

2. Obtaining Personal Information
Because of the nature of our business it is necessary for us to obtain personal information from you from time to time. We will not however be unduly intrusive nor obtain or use information in an inappropriate manner. We will only ask for and use personal information we reasonably need to conduct our business and to provide you and your pets with the best pet care possible.
All of our contractors, employees and data processors, who have access to and are associated with the processing of personal data, are obliged to respect the confidentiality of all personal information.
WE WANT YOU TO KNOW:
A. Your Personal Information is collected to enable us:
- To process your booking request
- To deliver pet care to your pets in line with your instructions
- To inform you of special promotions or updates regarding PetAngels business
We may also at the time take digital images (photos, videos) of your pets to use in promotional material for PetAngels Equally these images may be used to inform you of your pets status.
B. You may update your personal information that is held by us anytime by contacting us.
C. If you have received any promotional material and do not wish to receive it then upon letting us know we will not send it to you.
3. Your Say on Your Privacy
If you have a particular concern or query about your personal information held by us you should contact PetAngels Ltd on 021 667396

4. Changes to the Privacy Policy
We may update this Privacy Policy from time to time.

Vet Release Form

April 2026
PetAngels requires all clients to complete this Veterinary Release Form.

In the event of an emergency, PetAngels will make every attempt to contact the owner, the secondary owner and the emergency contact as provided in your client portal.

In the event that no contact can be reached, PetAngels will seek appropriate medical care for your pet(s).

PetAngels will make every attempt to take your pet(s) to the Veterinarian listed in your profile,
however, if your Veterinarian is not available, or none nominated PetAngels will bring your pet(s) to an appropriate clinic.

1. In the case of an emergency, I understand that PetAngels will make every attempt to contact
the primary owner, secondary owner and emergency contact.

2. If no contact can be reached, I authorise PetAngels to seek appropriate medical treatment for my pet(s).

3. I understand that every effort will be made to take my pet(s) to the listed Veterinarian in my portal, however, I authorise PetAngels to seek treatment for my pet(s) any appropriate clinic, if necessary.

4. I give permission to PetAngels to approve treatment and veterinary expenses incurred by the PetAngels representative during the course of the assignment to seek appropriate medical treatment for my pet(s) all veterinary costs and also any applicable travel and hourly rates must be reimbursed by the Client

5. I authorise PetAngels and the Veterinarian caring for my pet(s) to share all medical records of my pet(s) with emergency vet clinic in an effort to provide the best care possible.

6. I agree to assume full responsibility for payment and reimbursement for any and all veterinary services
rendered.
7. I understand that PetAngels assumes no responsibility for the loss or injury of any pet(s) and is released from all liability related to transportation, treatment and expenses.

8. This agreement is valid from the date signed and grants permission for all future veterinary care
without additional authorisation each time PetAngels cares for my pet(s).